CUSTOM PICKGUARDS, WIRING HARNESSES, CONTROL PLATES, AND GUITARS
ARE BUILT TO ORDER AND WILL TAKE A COUPLE OF DAYS TO BE COMPLETED.
***Please Note: Oversize items need to be repaired locally whenever possible. A Sigler Music team member can help you find a nearby service center.
-Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)
-Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.
-Returned product should be in "new" condition.
-Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)
-Please do not write on the original manufacturer’s box.
-Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.
Non-Returnable Items - We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include: International Shipments/ Special Ordered Items/ Custom Built Items/ Items shipped via FedEx Oversize 3/ Warehouse Clearance items/ Electronic Drum Sets/ Cymbals/ Used Items / Headphones/ Microphones/ Earphones/ Opened Instrument Strings.
We ship all international guitar pickup orders via USPS. If you need your guitar pickups by a certain date, and you live outside the US please contact us for a Fedex shipping quote. Most larger international packages ship via Fedex, but we can ship items via USPS, if requested. If you would like your package shipped with a certain carrier, please contact us for a specific shipping quote.
Most items have a fixed shipping amount posted in the listing. No brokerage for international express shipments. If the listing says "Buyer pays shipping", we will calculate the shipping charge based on quoted rates to your ZIP code.
Most packages are shipped within 1 business day.
See the specific item description for details. PLEASE NOTE: International buyers are responsible for any customs/brokerage/duties/fees and/or taxes charged by your country or the shipping company. Free shipping offer does not apply to orders delivered outside of the continental USA.
DELIVERY TIME AND TRACKING INFORMATION
Tracking numbers will be emailed as soon as they are available, almost always within 24 hours of cleared payment. If your item was shipped FedEx, it can take up to 1-6 business days for delivery to your address. USPS Priority Mail generally takes 3-5 business days but it is not guaranteed. International orders usually take 7-10 business days to arrive in your country, and then it is up to your local Post Office or delivery company to deliver the item. Your item will most likely be shipping from our warehouse in Arkansas, though some items are drop shipped directly from the manufacturer.
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: a)To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. b)To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
920 South D Street
Fort Smith, AR 72901