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Sigler Music Online Policies
Your purchase is fully covered by our Sigler Music 30-Day Guarantee.
Unlikely. We shop the internet, catalogs, shopping services and more to make certain our store contains the most competitive prices and best value. And we guarantee it! If you find a lower price within 30 days of your purchase, we will refund you the difference in the form of a credit of up to $50. Simply send us the advertisement or web page. The product advertised must be an in-stock, factory sealed item from an authorized dealer offering the same product. Used, "B" stock, scratch and dent, internet auctions, demos, or similar items do not qualify.
Absolutely. We use FedEx, YRC, or USPS to deliver your package. All of the items we ship are packaged carefully and fully inspected to insure that the merchandise arrives in perfect condition.
Shipping Damage - Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call a Sigler Music team member immediately. If necessary, Sigler Music will handle the freight damage claims process and also provide you with replacement options.
Usually when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.
Products with manufacturer defects are rare. If you receive a product that you believe is defective, call Sigler Music immediately to speak with a product specialist. If necessary, a return authorization and a return service label will be provided to ship the defective item back. The product will be returned to the manufacturer or to our facility and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, Sigler Music will cover the freight cost to have the replacement shipped to you.
***Please Note: Oversize items need to be repaired locally whenever possible. A Sigler Music team member can help you find a nearby service center.
If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product. Returned products will be refunded the sale price indicated on your sales receipt minus shipping costs and any restocking fees (if applicable). If your purchase qualified for Sigler Music's Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. Please note, if you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items.
To receive an RMA (Returned Merchandise Authorization), you MUST call a Sigler Music team member within 30 days of the purchase date at 1-800-281-6607.
Non-Returnable Items - We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include:
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
a)To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
b)To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information)
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
920 South D Street
Fort Smith, AR 72901
Policy Updated October 20, 2011