Sigler Music Online Policies

Unlikely. We shop the internet, catalogs, shopping services and more to make certain our store contains the most competitive prices and best value. And we guarantee it! If you find a lower price within 30 days of your purchase, we will refund you the difference in the form of a credit of up to $50. Simply send us the advertisement or web page. The product advertised must be an in-stock, factory sealed item from an authorized dealer offering the same product. Used, "B" stock, scratch and dent, internet auctions, demos, or similar items do not qualify.

Absolutely. We use FedEx, YRC, or USPS to deliver your package. All of the items we ship are packaged carefully and fully inspected to insure that the merchandise arrives in perfect condition.
Shipping Damage - Although unlikely, on occasion, an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call a Sigler Music team member immediately. If necessary, Sigler Music will handle the freight damage claims process and also provide you with replacement options.

Usually when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.

Products with manufacturer defects are rare. If you receive a product that you believe is defective, call Sigler Music immediately to speak with a product specialist. If necessary, a return authorization and a return service label will be provided to ship the defective item back. The product will be returned to the manufacturer or to our facility and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, Sigler Music will cover the freight cost to have the replacement shipped to you.

***Please Note: Oversize items need to be repaired locally whenever possible. A Sigler Music team member can help you find a nearby service center.

If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product. Returned products will be refunded the sale price indicated on your sales receipt minus shipping costs and any restocking fees (if applicable). If your purchase qualified for Sigler Music's Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. Please note, if you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items.

To receive an RMA (Returned Merchandise Authorization), you MUST call a Sigler Music team member within 30 days of the purchase date at 1-800-281-6607.

• Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)
• Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.
• Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)
• Please do not write on the original manufacturer’s box.
• Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.

Non-Returnable Items - We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include:
International Shipments/ Special Ordered Items/ Custom Built Items/ Items shipped via FedEx Oversize 3/ Warehouse Clearance items/ Electronic Drum Sets/ Cymbals/ Used Items / Headphones/ Microphones/ Earphones/ Opened Instrument Strings